Ensuring customer satisfaction is paramount at dreamdrape by Merapi Chroma Private Limited, and our Refund Policy is designed to facilitate seamless returns or exchanges should the need arise.  

Eligibility for Refund:  

For a refund to be processed, the item must remain unused, in its original condition, and include all attached tags. Requests for returns should be initiated within 48 hours from the delivery date.  

Non-Refundable Items:  

Please note that certain items, such as intimate wear, accessories, and personalized/customized products, are non-refundable due to hygiene and personalization reasons.  

Returns Process:  

To initiate a return, log in to your account and navigate to the "My Orders" section, where you can follow the provided instructions to generate a return request. Clearly state the reason for the return and include any necessary supporting documentation. Our customer support team will review your request and guide you through the return procedure.  

Refunds (If Applicable):  

Upon receiving and inspecting your returned item, you will receive an email confirming its receipt and notifying you of the approval or denial of your refund request. Please allow approximately five to seven (5-7) days for your refund to be processed.  

Should you have any inquiries or concerns regarding your returns or refunds, please do not hesitate to contact us. Your satisfaction is our utmost priority, and we are committed to ensuring a smooth and delightful shopping experience for you.