Shipping Procedure  

Merapi Chroma Private Limited at dreamdrape, we prioritize nationwide delivery, facilitated by our trusted shipping partners, who typically make two to three delivery attempts. In case of unsuccessful delivery, we recommend contacting us to reschedule.  

Please note that we do not dispatch products on Sundays and holidays due to logistics partner unavailability. If products or orders are returned to us due to incomplete or incorrect addresses, we regret to inform you that refunds for the purchase price cannot be offered, and we will not be held liable for the issue.  

Transit Duration  

For domestic shipments, the courier service generally takes approximately three to eight (3-8) days to reach their intended destination.  

Split Shipments  

Orders with multiple items may arrive in separate packages on different days based on availability and shipping locations. This is done to ensure secure transit, with products often shipped separately, resulting in multiple deliveries to your provided address.  

Change of Address Requests  

Once an order is placed, address modifications cannot be made. However, if changes are needed, please contact us by phone or email within 24 hours of your transaction submission, and we will do our best to accommodate your request.  

Cancellation Policy  

Orders can be canceled if they have not yet been prepared for shipment, but the request must be made within twenty-four (24) hours of placing the order. Upon cancellation, you will receive a full refund, supported by an email containing evidence of the refund. Please note that orders marked as "Ready to Ship" are non-cancelable as they are dispatched within twenty-four (24) hours of order placement.